Source Extractor - PeopleSoft - Extraction Step

This page provides the approach to troubleshoot the issues that occurs during the extraction steps for a PeopleSoft extraction.

1. In the PeopleSoft Extraction log file, in the extraction step identify the error messages:
   1. If the error message appears for Message Type INFO, it is not blocking for the extraction result but can lead to issues during the analysis.
   2. If the error message appears for Message Type WARNING, it is impacting the extraction result but does not stop it.
   3. If the error message appears for Message Type ERROR, it is impacting the extraction result and can stop it.
2. Select the section corresponding to the message type:
   
   • Source Extractor - PeopleSoft - Extraction Step - Performance issue
   • Source Extractor - PeopleSoft - Extraction Step - ERROR - java.lang.OutOfMemoryError:Java heap space
   • Source Extractor - PeopleSoft - Extraction Step - INFO - Invalid identification group value
3. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support and provide the following relevant input to help CAST Support team investigate your problem or procure the required information.