Purpose (problem description)
When installing CAST, the installation fails with the error 'The system cannot find the path specified. The log file will show something like this:
"The system cannot find the path specified.
Volume in drive D has no label.
Volume Serial Number is 0AE9-39FC
Directory of D:\CAST
File Not Found"
The log files for the installation can be found in the setup section of this document: How to find logs
Observed in CAST Version
Release | Yes/No |
|---|---|
8.3 |  |
Observed in RDBMS
RDBMS | Yes/No |
|---|---|
| CSS | N/A |
Step by Step scenario
- Try to install CAST
- Error
Action Plan
Perform the below actions
- Download the file: Clean_Setup_83_Installer.txt
- Rename the file to *.bat
Run the command from the command prompt (this batch file cleans up registry entries which have become corrupted, allowing the installation to proceed)
Clean_Setup_83_Installer.bat version=83
- If the problem you are facing do not match any case listed above, contact CAST Technical Support with this relevant input.
Relevant input
- Screenshots showing the issue
- All logs in the %TEMP% directory starting with CAST (see this page for more information on logs CAST Management Studio - Information - How to find logs)
- Verification that the prerequisites for installation of CAST have been followed. For example, on CAST 8.2, here are the prerequisites: CAST Administration workstation installation and hardware requirements
Notes/comments
Ticket # 21542
Related Pages
