Purpose (problem description)

This page assists with the error you may face when updating extension step fails in the ExtendAssessmentModels step

Below is the error stack

Running action: Extend Assessment Models with new metrics.
[Fatal Error] :1:1: Content is not allowed in prolog.
[Fatal Error] :1:1: Content is not allowed in prolog.
[Fatal Error] :1:1: Content is not allowed in prolog.
java.lang.NullPointerException

Observed in CAST Version


Release

Yes/No

8.3.x

(tick)
Observed in AIP Console Verison

Release

Yes/No

<1.15.x

(tick)
Observed in RDBMS

RDBMS

Yes/No

CSS (tick)
Step by Step Scenario

AIP Console

It fails during Install/Update Extension 


When Installing or Updating Extensions from Server Manager -

Action Plan

The corresponding log is as below - 

Error Stack
Extend Assessment Models with new metrics. (Duration: 178718 ms)
ERR: 2021-05-11 09:06:40: Internal error occurred.
The application is closing. Call CAST support now providing the log file at I:\Implementation\Logs\Servman-20210511-085916\CMS12E9.castlog
com.castsoftware.java.MessageRuntimeException:Internal error occurred.
The application is closing. Call CAST support now providing the log file at I:\Implementation\Logs\Servman-20210511-085916\CMS12E9.castlog
com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252)
com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:257)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication.executeInLogContext(CLIPMCConfiguredApplication.java:107)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication$1.call(CLIPMCConfiguredApplication.java:73)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication$1.call(CLIPMCConfiguredApplication.java:68)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication.execute(CLIPMCConfiguredApplication.java:67)
com.castsoftware.pmc.CLI.main(CLI.java:34)
Could not merge the assessment model 'Assessment model imported from <Appname>_central (upgraded, 8.3.16 new rules enabled) (upgraded, 8.3.16 new rules enabled) (upgraded, 8.3.28 new rules enabled)'. Reason: null
com.castsoftware.java.AimedException:Could not merge the assessment model 'Assessment model imported from <Appname>_central (upgraded, 8.3.16 new rules enabled) (upgraded, 8.3.16 new rules enabled) (upgraded, 8.3.28 new rules enabled)'. Reason: null
com.castsoftware.pmc.actions.deliveryunit.ExtendAssessmentModels.extend(ExtendAssessmentModels.java:105)
com.castsoftware.pmc.actions.deliveryunit.ExtendAssessmentModels.execute(ExtendAssessmentModels.java:69)
com.castsoftware.mda.impl.MemoryAction.topExecute(MemoryAction.java:265)
com.castsoftware.mda.transactions.SectionAction.runInternal(SectionAction.java:44)
com.castsoftware.mda.transactions.Section.runInTransaction(Section.java:192)
com.castsoftware.mda.transactions.Section.run(Section.java:137)
com.castsoftware.mda.transactions.Section.runHeadless(Section.java:308)
com.castsoftware.mda.run.ConfigurationManager.runVerb(ConfigurationManager.java:566)
com.castsoftware.mda.run.ConfiguredApplication.onTreatment(ConfiguredApplication.java:393)
com.castsoftware.pmc.run.PMCConfiguredApplication.onTreatment(PMCConfiguredApplication.java:530)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication.onTreatment(CLIPMCConfiguredApplication.java:185)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:244)
com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication.executeInLogContext(CLIPMCConfiguredApplication.java:107)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication$1.call(CLIPMCConfiguredApplication.java:73)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication$1.call(CLIPMCConfiguredApplication.java:68)
com.castsoftware.util.logger.Logging.execute(Logging.java:527)
com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415)
com.castsoftware.pmc.run.CLIPMCConfiguredApplication.execute(CLIPMCConfiguredApplication.java:67)
com.castsoftware.pmc.CLI.main(CLI.java:34)
INF: 2021-05-11 09:06:40: Return value: 1000

This is a known issue when installing the CISQ index Extension and OMG Index Extension in 2 separate steps. 

It is permanently fixed in CAST AIP 8.3.34.

As a workaround, you need to 

  1. Disable/remove CISQ and OMG-ASCQM Index extensions. 
  2. Install latest CISQ and OMG-ASCQM Index extensions on the schemas. 
  3. If you do not find the information you are looking for or solution for your problem, in this page, report your problem to CAST Technical Support and provide the  Relevant Input

 

Notes/comments

Ticket # 29522

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