Server Manager - Launching Server Manager - Error - The program can't start because mfc120 dll is missing from your computer

Description

 When trying to open Server Manager an error is encountered which says:  "The program can't start because mfc120.dll is missing from your computer"

This is as shown in the below screenshot:

Observed in CAST AIP

 

Release
Yes/No
8.3.x (tick)
Observed on RDBMS

 

RDBMS
Yes/No
CSS(tick)
Step by Step Scenario

Below is the step-by-step scenario leading to the incident

  1. Launch Server Manager.
Impact of the Problem

The impact of the incident on the analysis or the dashboard is:  No further actions can be done as server manager cannot be opened to create the bases.

Action Plan

The issue is caused by the corrupt or missing mfc120.dll.

  1. To solve the issue, you need to reinstall the Microsoft Visual Redistributables 2013
  2. You can download the same here https://support.microsoft.com/en-us/help/3138367/update-for-visual-c-2013-and-visual-c-redistributable-package
  3. If the information or solution to the problem is not in this page contact CAST Technical Support with the relevant input to help CAST Support team investigate the problem or procure the required information.
Notes/comments
Ticket # 25234
Related Pages