Description

This page will help you resolve the issue faced while starting the CastStorageService service.
When you are trying to start the services, you might get the following error:
Figure 1

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)
Observed on RDBMS
RDBMS
Yes/No
CSS(tick)
Step by Step Scenario
  1. Start Cast Storage Services
  2. Error received
Action Plan

This error is seen in the following cases:

  • When the platform used for installation is unsupported
  • When the postmaster.pid file is corrupted or is empty. The postmaster is corrupted when it is still existing after having stopped the CSS2 Service.

To solve the issue proceed as follows

  1. Check whether the issue is because of an Unsupported platform.
    For the case of the platform being unsupported, first verify that the platform used for installation is supported in the documentation:
  2. Check whether Postmaster.pid file is corrupted or empty 
    For the case when the postmaster.pid file is corrupted or empty, then the solution is to re-generate the postmaster.pid file by the following steps.
    1. Go to your CSS installation folder.
    • For CSS1 : Go to <CSS1 Installation folder>\db_data
    • For CSS2 : Go to <CSS2 Installation folder>\db_data
    1. Open the Postmaster.pid to confirm that it is empty.
    2. Rename it to _Postmaster.pid (or any other name)
    3. Go to Start menu and at the command box type services.msc
    4. Press Enter Locate the Cast storage ServiceDatabase entry
    5. Double click on it .Click on Start button
    6. When the service starts, a new Postmaster.pid will be created (with some data)
  3. If none of the above helps you to solve the issue, visit the below pages :

Impact on Analysis Results and Dashboard

Impact of issue: You will not be able to start the CSS Services and
Impact after applying solution: You will be able to start the services and connect to the servers from different components.

Notes/comments

Related Pages