Enlighten - Launch - Error - Enlighten could not be run in this suite

This page handles the case when you execute Enlighten you get the error "Enlighten could not be run in this suite" instead of connection box:

1. Launch Enlighten

1. This issue can occur when you launch Enlighten from a Services RemoteApp session like Citrix or Windows Server 2008. This can occur when you try to start any application that relies on wfshell. In fact if wfshell is not loaded, the default.profile is not created correctly. This behavior occurs because when the explorer shell is not loaded with the Run registry entry, the RunOnce registry entry and the startup applications are not loaded. If you start an application which depends on wfshell, it might fail to load because of dependencies executed in the runonce command.
   The issue is a design problem of RemoteApp (you can refer to the following link that describe the same issue in the case of Citrix issue description from Citrix support),by design, the TS RemoteApp session implements limited functionality. For example, the RemoteApp session does not process the following items:
   • The Run registry entry
   • The RunOnce registry entry
   • The startup applications

   
   

   For CAST AIP 8.x.x then run the following command line from your CMD, then launch Enlighten from the CMD

   %systemroot%\sysWOW64\runonce.exe /AlternateShellStartup

   Citrix Support propose alternative ways to resolve this issue: issue description from Citrix support

2. If you are not launching Enlighten from a Services RemoteApp or if the above step don't resolve your issue, then contact CAST Technical Support and provide Relevant Input

Ticket # 7068