Purpose

This page help you to troubleshoot issues related to Exporting data to Microsoft Excel file format 

 

For more information, refer to:

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)


Observed on RDBMS
RDBMS
Yes/No
CSS(tick)
Action Plan
  1. Select the section you are interested in.
  2. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options Export Configuration files, Export Computer Environment, Export CAST Bases with Central base
  • Complete screenshot of the dashboard with URL and footer pointing the data you are exporting

  • The Excel file formed at your end which has the problem
  • Screenshot of Customize Format settings . Start → control panel → Region settings → Additional settings


Notes/comments

Related Pages

Specify pages indirectly related to this topic.(eg:side- effects)