Purpose (problem description)
CAST Engineering Dashboard display the following error: This Software is subject to a limited access - We were not able to get proper license information either your license key is missing or it is not valid.
Observed in CAST AIP
Release | Yes/No |
---|---|
8.3.x |
Observed on RDBMS
RDBMS | Yes/No |
---|---|
CSS |
Step by Step scenario
- Take a snapshot.
- Upload application to measurement database.
- Open CAST Engineering Dashboard.
Action Plan
Perform the below actions:
- Verify if issue is due to a Wrong license key installation
This issue can be due to a wrong license key installation. To fix the problem, proceed as follows:- Go to the location of license key installation: %CATALINA_HOME%\webapps\<web_application>\WEB-INF
- Verify if the extension of the file license is ".key" and not ".key.txt". If yes then Modify the extension from ".key.txt" to ".key"
- Restart your application server so that the changes are taken into account.
For more information about how to install a license key, please refer to section "How do I install a license key?" in the following official documentation CAST-AED-RESTAPI - Dashboard Service license key configuration
- If this solution does not resolve your issue then please contact CAST Technical Support with Relevant input
- For CAST Technical Support only - Reproduce the issue as per steps given
Notes/comments
Ticket # 5798
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