This page handle the case when Application components tile is empty
Release | Yes/No |
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8.3.x |
RDBMS | Yes/No |
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CSS |
Step by Step scenario
- Take a full snapshot
- Open ED
Perform the below actions
Check if there is a corruption in the table dss_tree_ranking2 Corruption due to duplicates in the dss_tree_ranking2 table
If you get duplicated rows then as a workaround you can run the following queries on your central base the proceed as follow:
Correct the corruption Corruption due to duplicates in the dss_tree_ranking2 table
Restart tomcat application,
- Else if you don't get duplicated rows then contact CAST Technical Support and provide the following Relevant Input
- If application component tile is not loading in dashboard package version 1.17.x version then please follow the below steps:
a. From WAR file of version <1.17.x just copy the jar-postgresql-42.2.2.jre7.jar located at tomcat\webapps\CAST-RESTAPI\WEB-INF\lib\postgresql-42.2.2.jre7.jar
into your WAR 1.17.x and hide/rename the one postgresql-42.2.11.jre7.jar in your 1.17 war.
b. Restart tomcat service and check the result.
3. If issue is not resolved by the above options then contact CAST Technical Support and provide the following Relevant Input
Ticket # 9000