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Purpose (problem description)

This page helps us to troubleshoot the problem where the error - THIS SOFTWARE IS SUBJECT TO A LIMITED ACCESS. There are too many authorized users to connect to your  Engineering Dashboard

is displayed on ED after successful login.

Observed in CAST AIP
Observed on RDBMS
Step by Step scenario
  1. Launch ED
  2. Successfully login and observe the error displayed as soon as you login.
Action Plan
  1. To troubleshoot this issue, you need the following Relevant input
  2. Check if the number of users defined in license.xml file matches the number in the license key. 

    1. Open the license.xml present in the location <Deployed_AED_WAR_folder>/<WEB-INF>/license.xml in a text editor and check the number of users defined. For example in the below case it is 5 users -

    2. Next check the number of users allowed to be defined using the license.key file using the page - CAST-AED-RESTAPI - Dashboard Service license key configuration

  3. If the number of users defined in the license.xml is greater than the one in the license.key then it is expected to get the error message else if the number of users are equal or less than the one in the license.key file then it is not expected to receive this error message, please contact CAST Technical Support with Relevant input


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