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Purpose

This page helps to troubleshoot issues when an error is encountered while trying to login to ED.

Observed in CAST AIP


Release
Yes/No
8.3.x(tick) 
8.2.x(tick) 
8.1.x(tick) 
8.0.x(tick) 


Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick) 
Microsoft SQL Server(tick) 
CSS3(tick) 
CSS2(tick) 
Action Plan
  1. Please check the following AAD page if you are getting a user or password invalid message as some errors are the same between HD/ED: Health Dashboard - Login - Error - Sorry username or password invalid
  2. Select the section you are interested in.
  3. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - Engineering Dashboard - ED - Information - How to reproduce ED issues

Notes/comments

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