Purpose (problem description)
This page troubleshoots problem when there is a Fatal Error - The program AAD consolidation tool has not ended correctly
Observed in CAST AIP
Release | Yes/No |
---|---|
8.3.x | |
8.2.x | |
8.1.x | |
8.0.x |
Observed on RDBMS
RDBMS | Yes/No |
---|---|
Oracle Server | |
Microsoft SQL Server | |
CSS3 | |
CSS2 |
Step by Step scenario
- Compute Snapshot
Action Plan
Perform the below actions
- Find the actual error.
This is a general error on the GUI , open the AddCli-yyyymmddhhmmss.TXT log file to get the actual error -If the error message is as shown below
Failed to run ADG_COMPUTE_DELTA_SNAPSHOTS (ERROR: more than one row returned by a subquery used as an expression Where: SQL statement "update ADG_DELTA_SNAPSHOTS set PREV_TEXT_DATE = (select s.TEXT_DATE from ADG_DELTA_SNAPSHOTS s where s.APPLICATION_ID = ADG_DELTA_SNAPSHOTS.APPLICATION_ID and s.SNAPSHOT_ID = ADG_DELTA_SNAPSHOTS.PREV_SNAPSHOT_ID )" PL/pgSQL function adg_compute_delta_snapshots(integer) line 56 at SQL statement) Failed to run ADG_COMPUTE_DELTA_SNAPSHOTS (ERROR: more than one row returned by a subquery used as an expression Where: SQL statement "update ADG_DELTA_SNAPSHOTS set PREV_TEXT_DATE = (select s.TEXT_DATE from ADG_DELTA_SNAPSHOTS s where s.APPLICATION_ID = ADG_DELTA_SNAPSHOTS.APPLICATION_ID and s.SNAPSHOT_ID = ADG_DELTA_SNAPSHOTS.PREV_SNAPSHOT_ID )" PL/pgSQL function adg_compute_delta_snapshots(integer) line 56 at SQL statement)
then apply the below workaround -
- Perform a full reset of the measurement database by referring to the following page - CAST-AAD - Using the GUI and CLI tools
- Upload the snapshots again to Measurement database by referring to the following page CMS - Dashboard Service editor Upload snapshot to Measurement Service
- If the error message is not the same then contact CAST Technical Support. with the following Relevant input
- If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input
Notes/comments
Ticket # 11666
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