CMS Snapshot Analysis - Synchronize services - Fatal Error - Invalid File CWProfileConnection INI

This page provides the solution for an error that comes up on CMS snapshot window while running the synchronization step.

While performing "Synchronize Services" when the snapshot is executed, sometimes an error occurs in the analysis/snapshot window.

When we run the snapshot, only one operation can be run at a time on the same base, because there is a lock mechanism on the Knowledge Base, also to run the successful analysis the user ought to have the sufficient privilege of read and write. For more information please read the following page

1. Check that the user have full control rights to the path and file mentioned in the document. You can verify this by right clicking on the item, choosing 'Properties', and then looking at the Security tab as shown in the screenshot below. If this is not the case, then this may have been the cause of the problem and providing the proper rights for all users can resolve the issue. If this is already properly set, then proceed with the steps below to resolve the issue in other cases when this file may have become corrupted.
2. Close CAST Management Studio.
3. Rename the file CWProfileConnection.INI.
4. Open CAST Management Studio.
5. Run the Analysis again.
   Screenshot showing security tab with full control rights:
   
   
   
6. As additional test, to proof that the issue is a permission issue on the file CWProfileConnection.ini, add a specific user name and give him the Full control Permissions :
   
7. The new added user can try to use CAST MS and to run the analysis.

Tickets # 7010, 9484