*Purpose

This page would guide you to troubleshoot the problem you face while running the analysis. Any problem you face while running the Analysis will be dealt in this space.

For more information, refer to:

Online-help : CAST Management Studio - Help > How To > Regular audience > Run analysis only

TKB page for INFORMATION GUIDE > CMS Snapshot Analysis

*Observed in CAST AIP
Release
Yes/No
8.3.x(tick)
8.2.x(tick)
8.1.x(tick)
8.0.x(tick)
7.3.x(tick)
7.2.x(tick)
7.0.x(tick)
*Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick)
Microsoft SQL Server(tick)
CSS3(tick)
CSS2(tick)
CSS1(tick)
Action Plan
  1. Select the section you are interested in:
  2. If the problem you are facing does not match any case listed in this page,contact CAST Technical Support with below relevant input. 

Relevant input 

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) with options Export Logs, Export Database Backup (Management Base only), Export Source code
  2. Source Code : Required to reproduce the problem on our side to investigate further.
  3. Explanation about the problem and supporting screenshots
Notes/comments

 

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