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*Purpose

This page can be used to troubleshoot non-fatal error issues while running an analysis using the Siebel extension.

For more information, refer to:

Observed in CAST Extension
Release
Yes/No
5.1(tick)
5.0(tick)


*Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick)
Microsoft SQL Server(tick)
CSS2(tick)
CSS3(tick)
Action Plan
  1. Select the section you are interested in:
  2. If you do not find the information you are looking for or solution for your problem, contact CAST Technical Support with below relevant input. CAST Technical Support will reproduce the issue following CMS Snapshot Analysis - Run Analyzer - Information - How to reproduce user issues for Extension

Relevant input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) with options : Export Configuration Files, Export Logs, Export Database Backup (Management Base only)
  2. Source Code : Required to reproduce the problem on our side to investigate further.
  3. Explanation about the problem and supporting screenshots
Notes


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