*Purpose
This page would guide you to troubleshoot the problem you face while running the analysis. Any problem you face while running the Analysis will be dealt in this space.
- Information Guides CMS Snapshot Analysis
*Observed in CAST AIP
Release | Yes/No |
|---|---|
| 8.3.x |  |
| 8.2.x |  |
| 8.1.x | |
| 8.0.x | |
| 7.3.x | |
| 7.2.x | |
| 7.0.x | |
*Observed on RDBMS
RDBMS | Yes/No |
|---|---|
| Oracle Server | |
| Microsoft SQL Server | |
| CSS3 | |
| CSS2 | |
| CSS1 | |
Action Plan
For Identifying the issue in DB2 UDB
- Make sure that the version of UDB being used is supported by examining the release notes for the CAST version. For 8.2, this can be found here: IBM DB2
- There can be some confusion on how DB2 UDB works and is analyzed. The analysis of DB2 UDB only currently works with a LIVE database connection which requires as well the proper DB2 UDB database client installation, setup, and configuration. The DMT DB2 UDB extraction does provide an option for a DB2 UDB dump, but this then must be restored by a DB2 UDB administrator and still CAST must then have a LIVE connection to this restored database. More on this can be seen in the documentation. For 8.2, see this page: DMT - DB2 UDB
- Often the issues with a DB2 UDB analysis are connection related. This page provides information on troubleshooting a DB2 UDB connection: CMS Snapshot Analysis - Run Analyzer - Fatal Error - IBM DB2 UDB with Core CAST AIP - DB2 UDB connection problem - Cannot Load DB2CLI dll
- Check if your issue is related to any of the issues mentioned in the pages listed below.
- If the problem you are facing does not match any case listed in this page, contact CAST Technical Support with below relevant input.
Relevant input
- Sherlock (CAST Support Tool (CST) - alias Sherlock) : This will provide us the logs and the bases to understand the environment and the information about the problem.
- Source Code : Required to reproduce the problem on our side to investigate further.
- Explanation about the problem and supporting screenshots.
Notes/comments
Related Pages
