*Purpose

This page would guide you to troubleshoot the problem you face while running the analysis. Any problem you face while running the Analysis will be dealt in this space.

For more information, refer to:  

*Observed in CAST AIP

 

Release
Yes/No
8.3.x(error)
8.2.x(tick)
8.1.x(tick)
8.0.x (tick)
7.3.x(tick)
7.2.x(tick)
7.0.x(tick)
*Observed on RDBMS
RDBMS
Yes/No
Oracle Server (tick)
Microsoft SQL Server (tick)
CSS3(error)
CSS2 (tick)
CSS1 (tick)
Action Plan

If the problem you are facing does not match any case listed in this page, contact CAST Technical Support with below relevant input.

Relevant input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : Export Logs, Export CAST Database, Export Configuration Files. 
  2. Source Code : It is required if the preprocessed file is not enough to reproduce the problem.
  3. Explanation about the problem and supporting screenshots
Notes/comments

Ticket # 10503

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