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*Purpose

This page would guide you to troubleshoot the problem you face while running the analysis. Any problem you face while running the Analysis will be dealt in this space. 

For more information, refer to:   

Official documentation

*Observed on RDBMS
RDBMS
Yes/No
Oracle Server (tick)
Microsoft SQL Server (tick)
CSS (tick)
Action Plan
  1. Select the section you are interested in:
  2. If you do not find the information you are looking for or solution for your problem,contact CAST Technical Support with below Relevant Input. CAST Technical Support will reproduce the issue following CMS Snapshot Analysis - Run Analyzer - Information - How to reproduce user issues for Extension

Relevant Input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : This will provide us the logs and the bases to understand the environment and the information about the problem. 

  2. Source Code : Required to reproduce the problem on our side to investigate further.
  3. Explanation about the problem and supporting screenshots
Notes/comments


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