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*Purpose

This page will guide you to troubleshoot non Fatal errors that occur during Compute snapshot.

*Observed in CAST AIP
Release
Yes/No
8.3.x(tick) 
8.2.x (tick) 
8.1.x (tick) 
8.0.x(tick)
7.3.x(tick)
7.2.x(tick)
7.0.x(tick)
*Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick)
Microsoft SQL Server(tick)
CSS3(tick)
CSS2(tick)
CSS1(tick)
Action Plan

Proceed with the following steps

  1. Open CAST-MS log file and find the error message in the log :


  2. Select the case you are facing from the below pages
  3. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support with the below Relevant Input in order to reproduce the compute snapshot issue.

Relevant Input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock) : Option to select are Export Logs, Export CAST bases and Export Configuration Files. Source code is not required since the application is already analyzed.
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