Page tree
Skip to end of metadata
Go to start of metadata
Purpose

 The main purpose of this page is to explain how to handle when the synchronization never ends.

Applicable in CAST Version
Release
Yes/No
8.3.x(tick)
Applicable RDBMS
RDBMS
Yes/No
CSS(tick)
Action Plan

When the synchronization never ends:

  1. Check the server status. If the same task is running for four hours as you can see below,
    1. it can be due to a performance issue or a lock on the Knowledge database if it is so then
    2. Stop the CAST-MS process using the Task Manager tool
    3. Perform a CSS Optimize on the Knowledge base and central database.
  2. If the issue is still occurring, stop the CAST-MS process using the Task Manager tool and restart the RDBMS Server.
Notes/Comments


Related Pages


  • No labels