This page is a guide to troubleshoot the problems you may encounter while using the CMS Snapshot Analysis - Synchronize services
The Synchronize option is used to manually update the Analysis Service and/or the Dashboard Service following changes made in the CAST Management Studio or also to replicate the License Key in your Analysis and Dashboard Service(s) once registered.
For more information, refer to:
Official Documentation
- 8.3 : CMS - Synchronize
Online-help ( CAST Management Studio - Help > Synchronize)
Release | Yes/No |
|---|---|
| 8.3.x |  |
| 8.2.x | |
| 8.1.x | |
| 8.0.x | |
| 7.3.x | |
| 7.2.x | |
| 7.0.x | |
RDBMS | Yes/No |
|---|---|
| Oracle Server | |
| Microsoft SQL Server | |
| CSS2 | |
| CSS1 | |
- Select the section you are interested in:
- If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support and provide the below relevant input to help CAST Support team investigate your problem or procure the required information.
- CAST Support Tool (CST) - alias Sherlock Export
- Screen shot of the problem, please find the below screen shot while running synchronization:
Error encountered while synchronization
Error encountered while running Synchronization in CAST-MS, see the below section:
Error encountered by synchronization of Analysis service
You have error while synchronizing the Analysis service (local), Please check the following page:
Error encountered by synchronization of Dashboard service
You have error while synchronizing the Dashboard service (central), Please check the following page:
Performance issue while performing Synchronization
This section would list the performance issue while running Synchronization
You have performance issue while running Synchronization, please check the below following page:
CMS Infrastructure Services - Synchronization - Synchronization never stop