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This page is a guide to troubleshoot the problems you may encounter while using the CMS Snapshot Analysis - Synchronize services

The Synchronize option is used to manually update the Analysis Service and/or the Dashboard Service following changes made in the CAST Management Studio or also to replicate the License Key in your Analysis and Dashboard Service(s) once registered.

For more information, refer to:

Official Documentation

Online-help ( CAST Management Studio - Help > Synchronize)

*Observed in CAST AIP
8.3.x (tick)
8.2.x (tick)
8.1.x (tick)
8.0.x (tick)
7.3.x (tick)
7.2.x (tick)
7.0.x (tick)
*Observed on RDBMS
Oracle Server (tick)
Microsoft SQL Server (tick)
CSS2 (tick)
CSS1 (tick)
Action Plan
  1. Select the section you are interested in:
  2. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support  and provide the below relevant input to help CAST Support team investigate your problem or procure the required information. 
Relevant input

Error encountered while synchronization

Error encountered while running Synchronization in CAST-MS, see the below section:

Error encountered by synchronization of Dashboard service

You have error while synchronizing the Dashboard service (central), Please check the following page:

CMS Infrastructure Services - Synchronization - Error - Dashboard Service - Configure from migrated databases failed

Performance issue while performing Synchronization

This section would list the performance issue while running Synchronization

You have performance issue while running Synchronization, please check the below following page:

CMS Infrastructure Services - Synchronization - Synchronization never stop



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