This page is a guide to troubleshoot the problems you may encounter while using the CMS Infrastructure Services - Connection
Connection feature is used to test the connection from the CAST Management Studio to your database server hosting your Management/Analysis/Dashboard Services (in case of connection issues, or when you have added a Database server) then you can do so from the service view, Refer the screen shot below:
Or alternatively from:
For more information, refer to:
- Online-help (CAST Management Studio - Help > Test Connection)
Release | Yes/No |
|---|---|
| 8.2.x |  |
| 8.1.x | |
| 8.0.x | |
| 7.3.x | |
RDBMS | Yes/No |
|---|---|
| Oracle Server | |
| Microsoft SQL Server | |
| CSS2 | |
| CSS1 | |
- If you are getting the error "Can't connect Database...." as shown in the screenshot below while testing the connection between CAST-MS and Database server, you need to check the network issue.
If your database triplet is Microsoft SQL Server, and you encounter an error message similar to this:
Browse failed - * Can't Connect Database DB_TEST * Unable to get information from SQL Server: DB_SERVER
Then it means that the SQL Server Browser service is not started. Start it and retry to connect.
- If the problem you are facing does not match any case listed in this page, contact CAST Technical Support with below relevant input.
Relevant Input
- Screen shot of the error received in the GUI of Cast-MS
- Cast-MS log file