Description

This page describes the issue when one single CAST-MS instance is used in multiple machines, we might observe that the project path in Analysis unit is missing.
This behavior is encountered under the below scenario:

  • Different users tries to access the same Application in the same or a different machine or
  • The same application instance is used in a different machine

The missing project path comes from the difference in the mode being used in Cast-MS.
We have 3 modes i.e. Regular,Advanced and Expert that can be set in Cast-MS and depending upon the selected mode, the level of information displayed to the customer will also differ.
The missing project path in any application can be seen if the mode is set to Regular.

Observed in CAST AIP

 

Release
Yes/No
8.3.x(tick)
Observed on RDBMS
RDBMS
Yes/No
CSS(tick)
Step by Step Scenario

Below is the step-by-step scenario leading to the problem:

Scenario 1: Accessing the same application from two different machines

  • Access Application A from machine B, and then
  • Access Application A from machine C

Scenario 2: Accessing the same application from same machine but with different user

  • Access Application A from machine B connected with user C
  • Access Application A from machine B connected with user D
Impact of the Problem

There is no impact of the problem on the analysis or the dashboard.

Action Plan

To fix the problem, proceed as follows:

  1. If you see your project path is missing or not getting displayed, then you need to check if your Cast-MS mode is set to Regular mode.
  2. If yes, then you need to change the mode to either Advanced or Expert mode and then check the Project path in the Analysis Unit listed under deployed packages.


Notes/comments

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