Purpose

This page will help you solve fatal error message you may have in the CAST MS task window.

The CAST MS task window gives the progress of each task performed by the user.

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)
8.2.x(tick)
8.1.x(tick)
8.0.x (tick)
7.3.x(tick)
Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick)
Microsoft SQL Server(tick)
CSS2(tick)
Action Plan
  1. Open the CAST MS log file
  2. Search for the last ERR message:

    In the above example, the fatal error is : Can't Connect Database SBOW10LAP:2280 on CastStorageService
  3. As per the error message you get from the CAST MS log file, navigate to the below page:
  4. If you do not find the information you are looking for or solution for your problem, in this page, contact CAST Technical Support with the following Relevant Input. 

Relevant Input

  1. Sherlock (CAST Support Tool (CST) - alias Sherlock). Option to select : Export CAST Database, Export logs, Export Configuration files. 
  2. Relevant Screenshots of the issue.
Notes/comments

 

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