Release | Yes/No |
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8.3.x |
RDBMS | Yes/No |
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CSS |
1. Open CAST MS
2. Select any Management database.
3. It fails.
3. If the error message is as below navigate to Point 6
- Open the CAST-MS log file
- Search for the error message The application is closing. Call CAST support now providing the log file.
In the stack trace, check if the following message appears : java.lang.NullPointerException:null like below
ERR: 2015-04-10 10:37:21: Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\xxxxxx\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS.log.txt com.castsoftware.java.MessageRuntimeException:Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\xxxxxxx\AppData\Local\Temp\2\CAST\CAST\7.3\CAST-MS.log.txt com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252) com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:251) ... java.lang.NullPointerException java.lang.NullPointerException:null com.castsoftware.amt.metamodel.impl.MetaModelSqlBuilder.build(MetaModelSqlBuilder.java:189) com.castsoftware.amt.metamodel.MetaModelManager.readMetaModel(MetaModelManager.java:99) com.castsoftware.amt.metamodel.AMTModelManager.init(AMTModelManager.java:118) com.castsoftware.pmc.run.PMCConfiguredApplication.onTreatment(PMCConfiguredApplication.java:332)
If the following message appears just below the java.lang.NullPointerException:null : com.castsoftware.amt.metamodel.impl.MetaModelSqlBuilder. the issue is due to inconsistencies in the metamodel.
Visit the page CMS Assessment model - AMT Inconsistency - Information - Fix duplicate categories or types or properties - CAST Internal and follow the instruction to clean metamodel.
- Connect to CAST-MS again.
In the stack traces, if the following message appears : java.lang.RuntimeException:internalException like below :
The application is closing. Call CAST support now providing the log file at C:\Users\xxxxx\AppData\Local\Temp\2\CAST\CAST\8.1\CAST-MS6.log.txt com.castsoftware.java.MessageRuntimeException:Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\Users\xxxxx\AppData\Local\Temp\2\CAST\CAST\8.1\CAST-MS6.log.txt com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252) com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194) ... internalException java.lang.RuntimeException:internalException com.castsoftware.java.Monitor.failInternal(Monitor.java:27) com.castsoftware.mda.impl.MemoryField.setPhysicalValue(MemoryField.java:942) com.castsoftware.mda.impl.MemoryField.setValue(MemoryField.java:864) com.castsoftware.mda.dbrefactor.FullEntityLoader.loadEntityField(FullEntityLoader.java:277) com.castsoftware.mda.dbrefactor.FullEntityLoader.load(FullEntityLoader.java:370)
If the 2 following messages appear just below the java.lang.RuntimeException:internalException :
com.castsoftware.java.Monitor.failInternal(Monitor.java:27) com.castsoftware.mda.impl.MemoryField.setPhysicalValue(MemoryField.java:942)
On the Management Database create the function MAINT_UpdateApplicationID as shown below :
CREATE OR REPLACE FUNCTION MAINT_UpdateApplicationID(I_ApplicationID int) RETURNS int AS $body$ declare L_ApplicationID int; L_STMT varchar(100); L_STMT_SET varchar(200); L_TableName varchar(128); begin L_ApplicationID := I_ApplicationID; select CMS_GET_CURRENT_OBJECT_ID (L_ApplicationID, 1) into L_ApplicationID; update CMS_PORTF_Application set Object_ID = L_ApplicationID where Object_ID = I_ApplicationID; update CMS_DynamicFields set Object_ID = L_ApplicationID where Object_ID = I_ApplicationID; update CMS_SystemCollections set Object_ID = L_ApplicationID where Object_ID = I_ApplicationID; update CMS_ObjectLinks set Caller_ID = L_ApplicationID where Caller_ID = I_ApplicationID; update CMS_ObjectLinks set Callee_ID = L_ApplicationID where Callee_ID = I_ApplicationID; L_STMT_SET := ' set Application_ID = ' || L_ApplicationID ; L_STMT_SET := L_STMT_SET || ' where Application_ID = ' || I_ApplicationID; <<ProcessUpdateColumnApplicationID>> Declare ProcessUpdate Cursor For select table_name from information_schema.columns where column_name = 'application_id' and is_updatable = 'YES' and table_schema = current_schema order by table_name For Read Only; begin Open ProcessUpdate; Fetch ProcessUpdate Into L_TableName; While (L_TableName is not null) loop L_STMT := 'update '|| L_TableName ; L_STMT := L_STMT || L_STMT_SET ; execute L_STMT; Fetch ProcessUpdate Into L_TableName; end loop; close ProcessUpdate; end ProcessUpdateColumnApplicationID; return L_ApplicationID ; end; $body$ LANGUAGE 'plpgsql'
Run the below query to get the object ids of the application :
SELECT object_id, object_name FROM cms_portf_application
Run the following function for object id of each application.
select MAINT_UpdateApplicationID(<Object_ID>);
Open CAST Management Studio again.
- The error can occur because of many programs(processes) running on the System. So CAST - MS cannot open the window. The issue can be resolved by following the below steps:
- Close all the programs/Stop all the processes running on the system.
- Restart the system
- Open CAST - MS
- The log will show messages like below -
Using arguments: WRN: 2021-05-18 15:41:54: Duplicate translation for id cast.commandLine.executionFinished WRN: 2021-05-18 15:41:54: Duplicate translation for id CONNECTION_MANAGER_DB_TYPE_ERROR INF: 2021-05-18 15:41:54: Loading ini file: C:\Program Files\CAST\8.3\CastGlobalSettings.ini ERR: 2021-05-18 15:41:56: Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\ProgramData\CAST\CAST\Logs\CAST-MS-20210518-154151.log.txt com.castsoftware.java.MessageRuntimeException:Internal error occurred. The application is closing. Call CAST support now providing the log file at C:\ProgramData\CAST\CAST\Logs\CAST-MS-20210518-154151.log.txt com.castsoftware.java.IOMonitor.fail(IOMonitor.java:252) com.castsoftware.java.IOMonitor.throwGeneralError(IOMonitor.java:194) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:257) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234) com.castsoftware.util.logger.Logging.execute(Logging.java:527) com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415) com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233) com.castsoftware.pmc.workbench.Application.start(Application.java:47) org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196) org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369) org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:498) org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619) org.eclipse.equinox.launcher.Main.basicRun(Main.java:574) org.eclipse.equinox.launcher.Main.run(Main.java:1407) com.castsoftware.mda.ui.rcp.launchers.AbstractLauncher.launch(AbstractLauncher.java:78) com.castsoftware.pmc.UI$1.call(UI.java:47) com.castsoftware.pmc.UI$1.call(UI.java:35) com.castsoftware.util.logger.Logging.execute(Logging.java:527) com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415) com.castsoftware.pmc.UI.main(UI.java:34) EntityType "connectionProfilePostgres" not found com.castsoftware.java.MessageRuntimeException:EntityType "connectionProfilePostgres" not found com.castsoftware.mda.MDAMonitor.throwRuntimeException(MDAMonitor.java:154) com.castsoftware.mda.MDAMonitor.throwEntityTypeNotFound(MDAMonitor.java:105) com.castsoftware.mda.transfer.LotLoader.getEntityType(LotLoader.java:474) com.castsoftware.mda.transfer.LotLoader.loadMultipleValue(LotLoader.java:364) com.castsoftware.mda.transfer.LotLoader$1ValueLoader.hasNext(LotLoader.java:215) com.castsoftware.mda.impl.MemoryField.mergeValues(MemoryField.java:1009) com.castsoftware.mda.impl.EntityAccessor.mergeEntities(EntityAccessor.java:234) com.castsoftware.mda.Entity.mergeEntities(Entity.java:205) com.castsoftware.mda.transfer.LotLoader.loadFields(LotLoader.java:251) com.castsoftware.mda.transfer.LotLoader.loadEntityValues(LotLoader.java:179) com.castsoftware.mda.transfer.LotLoader.loadSingleton(LotLoader.java:123) com.castsoftware.mda.transfer.LotLoader.loadSingleton(LotLoader.java:101) com.castsoftware.mda.transfer.LotLoader.loadLot(LotLoader.java:69) com.castsoftware.mda.transfer.FileLoader.load(FileLoader.java:528) com.castsoftware.mda.transfer.FileLoader.loadDocument(FileLoader.java:389) com.castsoftware.mda.transfer.FileLoader.tryLoadDocument(FileLoader.java:329) com.castsoftware.mda.transfer.FileLoader.load(FileLoader.java:315) com.castsoftware.mda.transfer.FileLoader.run(FileLoader.java:288) com.castsoftware.pmc.base.connectionprofiles.Persistence.load(Persistence.java:170) com.castsoftware.pmc.ui.connection.PmcConnectionUIHelper.checkAndSelectConnection(PmcConnectionUIHelper.java:93) com.castsoftware.pmc.workbench.Application$WorkbenchPMCConfiguredApplication.buildConnection(Application.java:115) com.castsoftware.pmc.run.PMCConfiguredApplication.onTreatment(PMCConfiguredApplication.java:422) com.castsoftware.pmc.workbench.Application$WorkbenchPMCConfiguredApplication.onTreatment(Application.java:121) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:244) com.castsoftware.mda.run.ConfiguredApplication$2.call(ConfiguredApplication.java:234) com.castsoftware.util.logger.Logging.execute(Logging.java:527) com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415) com.castsoftware.mda.run.ConfiguredApplication.run(ConfiguredApplication.java:233) com.castsoftware.pmc.workbench.Application.start(Application.java:47) org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196) org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369) org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:498) org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619) org.eclipse.equinox.launcher.Main.basicRun(Main.java:574) org.eclipse.equinox.launcher.Main.run(Main.java:1407) com.castsoftware.mda.ui.rcp.launchers.AbstractLauncher.launch(AbstractLauncher.java:78) com.castsoftware.pmc.UI$1.call(UI.java:47) com.castsoftware.pmc.UI$1.call(UI.java:35) com.castsoftware.util.logger.Logging.execute(Logging.java:527) com.castsoftware.util.logger.Logging.runInNewContext(Logging.java:415) com.castsoftware.pmc.UI.main(UI.java:34)
The issue is coming up because your current CAST Installation is corrupt.
To solve the issue, you need to re-install CAST AIP.
7. If the above points do not help you to solve the issue contact CAST Technical Support with the following relevant input.
Webcall : 30004
Ticket : 9935
Ticket: 29612