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Purpose

This page handle the issue of Missing link from Transactional view . For example when you are expecting to get a link between the below objects you get a missing link.

CAST AIP Versions


AIP Version

Yes/No

8.3.x(tick)
Applicable Platform or <Sub Platform Version>


Imaging version

Yes/No

2.x(tick) 
1.x(tick)
Action Plan
  1. Update imaging to the latest version, as there may be issues already fixed which could resolve your issue.
  2. Check if the link is visible from Enlighten - ENL - Links, If the link is not visible from Enlighten then refer to Enlighten - Links for more investigation
  3. Else If the link is visible from Enlighten then check if the link type is expected to be visible from Imaging System - CAST Imaging System - Information - Link types ignored by CAST Imaging System
    1. If the link type is part of the link types ignored by Imaging System then its expected to not show the link
  4. if the above steps do not help to solve the issue, then perform the extract in Debug mode - CAST Imaging System - Information - Export application in debug mode and contact CAST Technical Support and provide the  knowledge schema.
    1. For support or advanced users, you can do the following to check things further:
      1. Check the link in the export by searching for it in <application_name> _is_lnk.csv file
      2. Check the link in the import
      3. Check the link in the graph searching for it in<application_name>_is_tra_detail.csv
      4. Run this on the neo4j database on the objects which are missing the links (need the objectid of the objects matching and application name) :   MATCH p=(o1:<application_name>:SubObject)-[]->(o2:<application_name>) WHERE o1.AipId = '<xxxxx>'  RETURN p
      5. Run this on the neo4j database:  MATCH (c:LinkCategory)-[r]->(l:LinkType) RETURN c.Name, type(r), l.Name ORDER BY l.Name
      6. Run this on the neo4j database for the type of link missing (like REFER):  MATCH (o1:<application_name>)-[:<xxxxx>]->(o2:<application_name>) RETURN DISTINCT o1.InternalType, labels(o1), o2.InternalType, labels(o2), count(o1)
      7. Run this on the neo4j database for the type of link missing (like REFER):  MATCH (l:LinkType {Name: '<xxxxx>') RETURN l.
Notes/comments
# 31047
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