Purpose (problem description)
If you are unable to change users and roles in imaging this page will guide you to resolve the same.
Observed in Imaging version
Release | Yes/No |
|---|---|
| 2.x |  |
Observed in RDBMS
RDBMS | Yes/No |
|---|---|
| CSS | |
Step by Step scenario
- Try to update users and roles
- Observe it is not reflecting in Imaging
Action Plan
If you are unable to get the users and roles updated in Imaging then please perform the below actions :
- Issue could be due to the login cache. So to invalidate this change the invalidation timing to 30 sec in the application.properties file.
- Restart the imaging service
- If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input
Relevant input
- CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with Knowledge Base
- Steps followed
Notes/comments
Ticket # 31071
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