Purpose (problem description)
This page helps you to resolve the import issue with Imaging system.
Observed in CAST Version
Release | Yes/No |
|---|---|
| 8.3 |  |
Observed in RDBMS
RDBMS | Yes/No |
|---|---|
| CSS | |
Observed in Imaging Version
| Imaging version | Yes/No |
|---|---|
| 2.x | |
Step by Step scenario
- Try to run the import feature in Imaging
- Observe the error
Action Plan
If the import fails in Imaging with above error then please note the below points:
- Please make sure Neo4j service is up and running in Services window.
- If Neo4j service is not running then, please make sure required version of jdk is installed properly in your machine and then reinstall the Imaging. Please refer Prerequisites for CAST Imaging and Installation and update process
- If the above steps do not solve your issue contact CAST Technical Support. with the below relevant input Relevant input
Relevant input
- CAST Support Tool (CST) - alias Sherlock export with the following options Export CAST Bases with Knowledge Base
- Screenshot showing the error
Notes/comments
Ticket # 17716
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