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Description

This page helps you to troubleshoot issues when the data on any view is missing.

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)
Observed on RDBMS
RDBMS
Yes/No
CSS(tick)

Action Plan

  1. Identify what your view should contain by looking at the screenshots in the official documentation - User profiled pages
  2. If you have a specific feature missing then please first select your feature from the list under - CAST Engineering Dashboard Component CED and then select the problem under the feature.
    For instance in the below example you have missing Business Criteria - Security.

    Hence you will first choose the feature CAST Engineering Dashboard - Business CriteriaCAST Engineering Dashboard - Business Criteria - Missing Business Criteria
  3. If you are facing an issue where you are seeing No items to show then please go to CAST Engineering Dashboard - List of XXX - No items to show
  4. If your case is not listed above then please contact  CAST Technical Support and provide the Relevant input

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard with URL and footer showing your problem

For CAST Technical Support Only - 

This page will be followed - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display

Notes/comments


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