Created by Unknown User (sse_20162), last modified by John McMahon on Sep 12, 2022
Purpose (problem description)

This page helps you to troubleshoot issues where you get an empty blank view after logging in on FRAME_PORTAL_HOME_PAGE view


Applicable in CAST Version
Release
Yes/No
8.3.x(tick)
Observed on RDBMS
RDBMS
Yes/No
CSS (tick) 

Step by Step scenario

  1. Launch Dashboard
  2. Login successfully
  3. Home page is blank or empty with nothing
Action Plan

Perform the below actions -

  1. Check if the Technical Quality Index metrics has been computed using the below steps -
    1. Using the Quick Access page, identify the objects names and technologies used in the last snapshot's portfolio tree. For instance, in the below screenshot, we can see:
      2 used technologies: ASP and Oracle server
      1 Corporate : Sample_corpprate
      1 system: Sample_System
      1 application: Sample_Application
      2 modules: Module1 and Module2
      There are 7 objects used for the snapshot definition

    2. Run the query on the Central Database

      SET SEARCH_PATH = <CNETRAL_DATABASE> ;
SELECT C.OBJECT_TYPE_DESCRIPTION,
       R.OBJECT_NAME,
       T.OBJECT_ID,
       R.OBJECT_TYPE_ID,
       T.METRIC_VALUE_INDEX,
       T.METRIC_NUM_VALUE,
FROM DSS_OBJECT_TYPES C, DSS_METRIC_RESULTS T, DSS_OBJECTS R
WHERE T.OBJECT_ID=R.OBJECT_ID
  AND C.OBJECT_TYPE_ID=R.OBJECT_TYPE_ID
  AND T.METRIC_ID=60017
  AND T.SNAPSHOT_ID=x

      Results -
      In this case the TQI has been computed for all the 7 linked objects and technologies -

      OBJECT_TYPE_
      DESCRIPTION

      OBJECT_NAME

      OBJECT_ID

      OBJECT_
      TYPE_ID

      METRIC_VALUE
      _INDEX

      METRIC_
      NUM_VALUE

      Corporate

      Sample_corpprate

      1

      -100

      -3

      1

      Corporate

      Sample_corpprate

      1

      -100

      -1

      0

      Corporate

      Sample_corpprate

      1

      -100

      -2

      0

      Corporate

      Sample_corpprate

      1

      -100

      -4

      0

      Corporate

      Sample_corpprate

      1

      -100

      0

      3.02448585

      system

      Sample_system

      2

      -101

      -3

      1

      system

      Sample_system

      2

      -101

      -1

      0

      system

      Sample_system

      2

      -101

      -2

      0

      system

      Sample_system

      2

      -101

      -4

      0

      system

      Sample_system

      2

      -101

      0

      3.02448585

      Application

      Sample_application

      3

      -102

      -2

      3

      Application

      Sample_application

      3

      -102

      -3

      2

      Application

      Sample_application

      3

      -102

      -1

      0

      Application

      Sample_application

      3

      -102

      -4

      0

      Application

      Sample_application

      3

      -102

      0

      3.02448585

      Module

      Module1

      4

      20000

      0

      2.78567168

      Module

      Module1

      4

      20000

      -2

      1

      Module

      Module1

      4

      20000

      -1

      0

      Module

      Module1

      4

      20000

      -3

      0

      Module

      Module1

      4

      20000

      -4

      0

      Module

      Module2

      5

      20000

      0

      2.96044896

      Module

      Module2

      5

      20000

      -2

      1

      Module

      Module2

      5

      20000

      -1

      0

      Module

      Module2

      5

      20000

      -3

      0

      Module

      Module2

      5

      20000

      -4

      0

      Technologic ASP

      ASP

      37467

      -1

      -2

      1

      Technologic ASP

      ASP

      37467

      -1

      -1

      0

      Technologic ASP

      ASP

      37467

      -1

      -3

      0

      Technologic ASP

      ASP

      37467

      -1

      -4

      0

      Technologic ASP

      ASP

      37467

      -1

      0

      2.78567168

      Technologic Oracle Server object

      Oracle Server

      37468

      -1

      -3

      1

      Technologic Oracle Server object

      Oracle Server

      37468

      -1

      -1

      0

      Technologic Oracle Server object

      Oracle Server

      37468

      -1

      -2

      0

      Technologic Oracle Server object

      Oracle Server

      37468

      -1

      -4

      0

      Technologic Oracle Server object

      Oracle Server

      37468

      -1

      0

      3.22452099

      Instead of the above values if you have the below results then it means that the TQI is not computed -

      • Metric_NUM_VALUE are all equal to zero
      • 0 row: not any value computed
      • One or more Metric_NUM_VALUE not computed for one Metric_VALUE_INDEX for one or for all identified object

    3. If the TQI has not been computed you need to delete the existing snapshot and re-do the snapshot

    4. If the TQI has been computed in the CB yet the CED does is blank then this is a bug in the product , please contact CAST Technical Support. with the following Relevant input

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard showing your problem