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Purpose
This page helps to troubleshoot issues when the technology that is expected to be seen on the Dashboard is missing.
Observed in CAST AIP


Release
Yes/No
8.3.x(tick)
8.2.x(tick)
8.1.x(tick)
8.0.x(tick)


Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick)
Microsoft SQL Server(tick)
CSS2(tick)
Action Plan
  1. Select the section you are interested in.
  2. If the problem you are facing does not match any case listed above then check if the object is part of the module - SQL Queries - CAST Knowledge Base - Queries on Module - Module content and properties
    1. If the object is part of the module then report your problem to CAST Technical Support and provide the below 241910522:
    2. If the object is not part of the module then this is an issue with modules - CMS Application - Modules
  3. If the problem you are facing does not match any case listed in this page, report your problem to CAST Technical Support and provide the below 241910522:

For CAST Technical Support Only - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Name of at least one object belonging to the technology that is missing on the dashboard
Notes/comments

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