Page tree
Skip to end of metadata
Go to start of metadata
Purpose

This page helps to troubleshoot issues where the list of items is not displayed on the dashboard, instead there is a message saying No items to Show.

For example in the below screenshot you can see that the message No items to show is displayed instead of showing the list of Transactions

Figure 1

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)


Observed on RDBMS
RDBMS
Yes/No
CSS(tick)
Action Plan
  1. Select the page you are interested in:
    The page title is made as follows: <Frame where No item to show is displayed> - <section in the Frame where No item to show is displayed>

    If the above pages don't resolve your issue then follow the below steps -
  2. Identify the SQL query responsible to display the data on the dashboard by following the page - CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display
  3. Execute the identified SQL query using PGAdmin
    1. If the query does not return any row(s) then it is expected to get "No Items to show" this is a data issue. If you do not agree then report your problem to CAST Technical Support and provide the below Relevant input:
    2. If the query returns row(s) but after a long delay then this is a performance issue, in such a case please refer to the page - CAST Engineering Dashboard - Views - Hangs and performance issues

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files, Export Computer Environment, Export CAST Bases with Management Base, Knowledge Base, Central base
  • Complete screenshot of the dashboard with URL and footer showing your problem

Notes/comments

Related Pages


  • No labels