Purpose

This page helps to troubleshoot issues when the Exported Data is missing from the CSV file but is present on the Dashboard.

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)


Observed on RDBMS
RDBMS
Yes/No
CSS(tick)
Action Plan
  1. Check if the issue is not already known:
  2. If the issue is not already known then as a workaround perform the following:
    1. Identify the query involved in the display of the view and the query involved in the export ALL action, for that refer to CAST Engineering Dashboard - Information - How to identify and execute SQL query involved in data display
    2. Compare the results between the 2 queries.
      1. If the results are identical then the issue is due to the CSV configuration, as a workaround you can export the SQL results of one of the 2 queries to a CSV file, for that refer to The Import/Export data Dialog
      2. Else if the results are not identical then the issue is due to the query retrieving the Data from the schema, as a workaround you can export the SQL results of the query involved in the display of the views to a CSV file, for that refer to The Import/Export data Dialog 
  3. If the above do not help you, report your problem to CAST Technical Support and provide Relevant input
Notes/comments

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