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Purpose

This page will help solve problems that may occur when opening an Architecture Model.

For more information, refer to:

Observed in CAST AIP
Release
Yes/No
8.3.x(tick)
8.2.x(tick)


Observed on RDBMS
RDBMS
Yes/No
Oracle Server(tick) 
Microsoft SQL Server(tick) 
CSS3(tick)
CSS2(tick) 
Action Plan
  1. If you are trying to open a new model in Architecture Checker and nothing happens, please check your settings and make sure that your template path in the edit→settings menu is accessible and has read and write access.  You can see the documentation here for more information:  ACH - Edit menu
  2. Otherwise, select the section you are interested in.
  3. If the problem does not match any case listed in this page, report the problem to CAST Technical Support and provide the below Relevant input:

For CAST Technical Support Only - Support will reproduce the issue by following the page Architecture Checker - Information - How to reproduce user issues

Relevant input

  • CAST Support Tool (CST) - alias Sherlock export with the following options CAST Bases Checker, Export Logs, Export Configuration files,  Export CAST Bases with Management Base, Knowledge Base, Central base, Measurement Base 
  • Screenshot of your problem
Notes/comments

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