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Purpose (problem description)

This page helps in troubleshooting the following issue that may happen when trying to login to AAD/HD. 

HD is still showing the login page even after clicking on the login button

                  

Observed in CAST Version


Release

Yes/No

8.3(tick)
8.2(tick)
Observed in RDBMS

RDBMS

Yes/No

CSS4(tick)
CSS3(tick) 
CSS2(tick)
Step by Step scenario
  1. Deploy HD
  2. Access and try to login
Action Plan

If you observe that HD is still showing the login page even after clicking on login button then please perform the below actions :

  1. Access the below API in Rest API client and check the response.

          AAD/applications

    a]  If your measurement has multiple applications, then check if the involved technology names are consistent among all the applications i.e. it should be with same case in all applications. For example, in below result we can see technology Python and PYTHON in 2 different applications.

        

         In HD, at portfolio level, for each application technology is assigned to perform portfolio filter. During this time,Pythonis coming as undefined and its blocking the user to access HD. As a work around you can run the below query on your measurement schema and access the  dashboard :
         For ex: above scenario can be resolved by running below query in measurement. You can update the technology name in your scenario.

    update dss_objects set object_name = 'PYTHON' where object_name like 'Python' and object_type_id != 20000

       b] If your measurement has single application, then please go to next step.

  2. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant input 

 

Relevant input

Notes/comments

Ticket # 30799

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