The issue may happen when the NODE and the CONSOLE are launched as Windows services. The JDK installed in the platform is not the one from ORACLE, it is an OPEN JDK which is causing the issue.
To solve the issue, perform the below actions
1. You can download the Jre-8u291 for Windows 64 bit machine from the below website
2. Then Un-install the AIP Console and install it again.
3. Now start both the node and console services.
4. If the above steps do not solve your issue contact CAST Technical Support. with the following Relevant Input for CAST Technical Support to carry out further investigation.