CAST AIP Troubleshooting Guides
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Purpose

This page will help you solve problems related to the AI Center Portal

AIC Center Portal is a component of CAST AIP to support delivery of code for your application.

AIC portal WAR can be deployed in two ways:

  1. Using Tomcat or
  2. Directly copying CAST-AICPortal.war file into the web application installation location as explained at :CAST AIP 7.3.x Documentation > CAST AIP 7.3.x Documentation > Cookbooks > Install and upgrade CAST AIP > Installation and deployment > Install CAST AIP > Deploy the CAST web applications  >  under "Installation procedure" > "Step 3 - deploy and configure the CAST-AICPortal.war file on your application server" 

For more information, refer to:

Observed in CAST AIP

 

Release
Yes/No
8.3.x(tick)
8.2.x(tick)
8.1.x(tick)
8.0.x(tick)
7.3.x(tick)
7.2.x(tick)
7.0.x(error)
Observed on RDBMS
RDBMS
Yes/No
Oracle Server (tick)
Microsoft SQL Server (tick)
CSS2 (tick)
CSS1 (error)
Action Plan
  1. Select the section you are interested in:
  2. If you do not find the information you are looking for or a solution for your problem, in this page, contact CAST Technical Support with the following Relevant Input in order to reproduce the issue

Relevant Input

  • Web application server logs. See the documentation for your web application server for details on where to find logfiles for the server.  For Tomcat, these are by default in the Tomcat installation directory in the %CATALINA_HOME%\logs directory
  • AIC Portal log, available at {delivery folder}/logs/AICPortal.castlog2 where {delivery folder} is the path as given in the web.xml file.
  • WEB-INF folder available at %CATALINA_HOME%\webapps\CAST-AICP\WEB-INF\
  • Screenshots of the issue
Notes/comments


Related Pages

 




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