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Target audience:

CAST AI Administrators

Summary: This page provides an explanation of all the error messages that end-users may encounter when using the CAST Application Analytics and Engineering Dashboards.

Introduction

When using the CAST Application Analytics and Engineering Dashboards end-users may encounter error messages in the dashboards themselves. This page is designed to provide an explanation about why the error occurred and what can be done to prevent it occurring again. The page is divided into three separate sections:

  • Error messages for the CAST-AAD.war file (standalone CAST Application Analytics Dashboard deployment)
  • Error messages for the CAST-AED.war file (standalone CAST Application Engineering Dashboard deployment)
  • Error messages for the CAST-AAD-AED.war file (combined CAST Application Analytics / Engineering Dashboard deployment)

Error messages for the CAST-AAD.war file (standalone CAST Application Analytics Dashboard deployment)

NumberMessageExamplePossible solutions
1

You application failed to start due to a "DBMS connections have failed or all domains loading have been aborted" Please contact your administrator for resolution


This error occurs when the web application cannot connect to the backend database server hosting the CAST Measurement Service schema.

This may be due to:

  • An invalid database connection configuration in the context.xml file of the web application. Check your configuration as explained in Installing and configuring the CAST Application Analytics Dashboard.
  • The CAST Storage Server on which the CAST Measurement Service schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
2Sorry, username or password invalid

This error occurs when attempting to login to the CAST Application Analytics Dashboard.

Depending on the authorization mode in use, this may be due to:

Static List login

  • Incorrect username or password
  • The static list username is not defined in the user.properties file.

Active Directory login

  • Incorrect username or password
  • Active Directory mode is not enabled in the web.xml file
  • Active Directory mode has been misconfigured in the web.xml
  • The target Active Directory authentication server is inaccessible (network issue for example)

In all circumstances, please refer to CAST-AAD - Configuring user authentication.

3You are not authorized to access any applications

This error occurs when attempting to login to the CAST Application Analytics Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in CAST-AAD - Configuring data authorization.

Error messages for the CAST-AED.war file (standalone CAST Application Engineering Dashboard deployment)

 NumberMessageExamplePossible solutions
1

DBMS connections have failed or all domains loading have been aborted

This error occurs when the web application cannot connect to the backend database server hosting the CAST Dashboard Service schema.

This may be due to:

2Sorry, username or password invalid

This error occurs when attempting to login to the CAST Application Engineering Dashboard.

Depending on the authorization mode in use, this may be due to:

Static List login

  • Incorrect username or password
  • The static list username is not defined in the user.properties file.

Active Directory login

  • Incorrect username or password
  • Active Directory mode is not enabled in the web.xml file
  • Active Directory mode has been misconfigured in the web.xml
  • The target Active Directory authentication server is inaccessible (network issue for example)
3You are not authorized to access any applications

This error occurs when attempting to login to the CAST Application Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), nor is there any issue with the license key (see below) however the username is not authorized to access any data as defined in the authorizations.xml file.

Check your configuration as explained in CAST-AED - Configuring data authorization.

4No license key has been configured for this Application Engineering Dashboard. Please contact your CAST administrator

This error occurs when attempting to login to the CAST Application Engineering Dashboard. When this error is displayed, there is no issue with the username/password (the credentials have been accepted), however no license.key file exists in the root of the web application deployment folder. A license is required to access the data in a CAST Dashboard Service schema from the CAST Application Engineering Dashboard.

Please refer to CAST-AED-RESTAPI - Dashboard Service license key configuration for more information.

Error messages for the CAST-AAD-AED.war file (combined CAST Application Analytics / Engineering Dashboard deployment)

Note that in addition to the error messages listed below, some of the error messages listed above for the standalone WAR files are also valid.
NumberMessageExamplePossible solutions
1

CAST Application Engineering Dashboard:

Bad connection definition


 

This error occurs when the web application cannot connect to the backend database server hosting the CAST Dashboard Service schema. The connection to the CAST Measurement Service for the CAST Application Analytics Dashboard is functioning however.

This may be due to:

  • An invalid database connection configuration for the CAST Dashboard Service schema in the context.xml file of the web application. Check your configuration as explained in Installing and configuring the CAST Application Engineering Dashboard.
  • The RDBMS on which the CAST Dashboard Service schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
2

CAST Application Analytics Dashboard:

You application failed to start due to a "Bad connection definition" Please contact your administrator for resolution

This error occurs when the web application cannot connect to the backend database server hosting the CAST Measurement Service schema. The connection to the CAST Dashboard Service schema for the CAST Application Engineering Dashboard is functioning however.

This may be due to:

  • An invalid database connection configuration in the context.xml file of the web application. Check your configuration as explained in Installing and configuring the CAST Application Analytics Dashboard.
  • The CAST Storage Server on which the CAST Measurement Service schema is hosted is shutdown or is otherwise inaccessible (network issue for example).
3

CAST Application Engineering Dashboard:

DBMS connections have failed or all domains loading have been aborted

CAST Application Analytics Dashboard:

You application failed to start due to a "DBMS connections have failed or all domains loading have been aborted" Please contact your administrator for resolution

CAST Application Engineering Dashboard:

CAST Application Analytics Dashboard:

These errors occur when the web application cannot connect to the backend database server hosting the CAST Measurement Service schema nor the CAST Dashboard Service schema.

This may be due to:

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