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Summary: This page provides instructions for connecting to the Health Dashboard and the login and logout options.

Connecting to the Health Dashboard

To connect to the Health Dashboard, browse to the URL provided to you by your CAST Administrator. This will usually be in the following format:


The login page will then be displayed:

Access from the AIP Console

Accessing the Health Dashboard from the AIP Console is simple - click the appropriate icon:


To login to the Health Dashboard

  1. Enter a USERNAME and PASSWORD. 
  2. Click the LOG IN button.

Depending on the authentication mode configured by the CAST AI Administrator (see User authentication for more information) you need to login with a presupplied username and password, or your corporate username and password. If in doubt, contact your CAST Administrator.

If for any reason a user cannot access the Dashboard (they do not have a login or they have forgotten their password), it is possible to configure a "Can't access" link to be displayed on the dashboard login page. Please see Lost password and request access configuration for more information.

When accessing the dashboards directly from AIP Console, no login is required. A single sign on system is in place ensuring using your AIP Console login credentials to access the dashboard.

Cannot login

This section describes some of the reasons why you may not be able to login to the dashboard:

Note that the message displayed on login can be tailored to your own organization's needs. Please see Modifying login error messages for more information.

Not authorized

If you are not authorized to view any data in the Health Dashboard, then upon login a message will be displayed as follows and no further use of the dashboard is allowed:

Data authorization is explained in Data authorization.


Click the logout button to logout from the dashboard:

Session timeout mechanism

By default a session timeout mechanism is in use. When the dashboard detects a session timeout (i.e. there is no GET or POST activity) users will now be notified with an opportunity to continue the session (if within the timeout period) or log back in (if the timeout period has expired) to the system. On timeout, the following dialog box will be displayed - this indicates (in the upper right corner) how many seconds are remaining before a re-login will be required - the default remaining seconds is set to 10. Clicking Continue will return to the session without requiring a login:

Click to enlarge

If the Time left gets to 0, then the Continue button will be disabled and you will be redirected to login page.

Note that:

  • when SAML/SSO authentication is in operation, users will be redirected to the dashboard home page (i.e. no need to re-login) when they click the Re-Login button.
  • You can modify the remaining seconds before a login is required by editing the cmp.json file and adding the alertTimeoutInterval parameter. See Health Dashboard json configuration options for more information.

Check for update

Check for update option is available only for Admin users. 

Clicking the Check for update option will display a dialog box showing the current Dashboard version information, and whether a new version is available:

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