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Summary: This section describes the how to create a CAST Support Tool (also known as Sherlock) export if requested to by CAST Support.

Note that a CAST Support Tool export can take some time to process - in addition it will not be possible to run any jobs in AIP Console when the export is initiated so you should plan the export with this in mind.

Prerequisites

(tick)Ensure that your Application already exists.
(tick)Ensure that you are logged in as a user with the Admin role.

Process

Login with a user account that already has the Admin role and switch to the Admin Center:

Ensure you are working in the Applications tab:

Find the Application you would like to export with Sherlock and click Options > View Details:

Click to enlarge

In the Application Details panel, expand the CAST Support (Sherlock) option and click Export Application to start the process:

Click to enlarge

An options dialog is then displayed - click Export to start the export process:

NameChoose a name for the CAST Support Tool export file - by default the name YYYMMDDhhmm will be chosen.
Export databaseChoose whether you want to export the CAST AIP schemas associated to the selected Application - by default this is selected.
Export source codeChoose whether you want to export any source code associated to the selected Application - by default this is selected.
Export logsChoose whether you want to export all logs associated to the selected Application - by default this is selected.

The action window will display the export process:

 On completion, the Sherlock export will be listed in the details screen and can be downloaded as a zip file and given to CAST Support or deleted:

The CAST Support Tool export is stored in the following location on the relevant AIP Node:

<AIP_console_installation>\AipNode\data\sherlock\<application_name>\<export_name>.zip
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